Terms of Service

1 About TrustMoni

TrustMoni is a digital cryptocurrency exchange platform operated by Trustmoni.com Limited, a company registered in Nigeria. TrustMoni allows registered users in Nigeria to deposit supported cryptocurrencies and receive equivalent Nigerian Naira (NGN) into their bank accounts.

Our services include:

• Cryptocurrency deposit and conversion to NGN
• Bank account withdrawal of NGN balances
• Transfers of NGN balance to other TrustMoni users
• Transaction history and account management
• Identity verification (KYC)
• Referral programme
• Bill payments including airtime, mobile data, electricity, and cable TV subscriptions

2 Eligibility

To use TrustMoni, you must:

• Be at least 18 years of age
• Be a resident of the Federal Republic of Nigeria
• Provide accurate and truthful registration information
• Have a valid Nigerian bank account in your name
• Possess a valid National Identity Number (NIN)
• Not be prohibited from using financial services under Nigerian law

3 Account Registration & Security

3.1 Registration

You must register with accurate, complete, and current information. You are responsible for all activities that occur under your account.

3.2 Account Security

• Keep your password and PIN strictly confidential
• Never share your login credentials with anyone
• Notify us immediately at help@trustmoni.com if you suspect unauthorized access
• TrustMoni will never ask for your password or PIN via email, SMS, or phone
• Your account can be signed in on one device at a time. Signing in on a new device signs out the previous one
• After several wrong PIN attempts, your account is temporarily locked for your protection

3.3 One Account Per Person

Each person may register only one TrustMoni account. Creating multiple accounts to circumvent limits or policies is prohibited and will result in immediate account termination.

4 KYC & Identity Verification

TrustMoni is required by applicable Nigerian financial regulations to verify the identity of all users. KYC verification is mandatory before any withdrawal can be processed.

• You must submit your valid National Identity Number (NIN)
• You must complete a live face capture (selfie) during verification
• The name on your NIN must match your registered account name
• Submitting false or another person's identity documents is a criminal offence under Nigerian law
• TrustMoni reserves the right to suspend accounts where KYC verification fails
• Withdrawals will not be processed until KYC is successfully completed and approved

5 Supported Cryptocurrencies & Transactions

5.1 Supported Coins

TrustMoni currently supports: Bitcoin (BTC); Ethereum (ETH); Tether (USDT) on Ethereum (ERC20), BNB Smart Chain (BEP20), TRON (TRC20); XRP (XRP Ledger); Dogecoin (DOGE); Litecoin (LTC); BNB (BNB Smart Chain); TRON (TRX); Solana (SOL). Supported coins and networks may change at our discretion with reasonable notice. The deposit page in the app always shows the coins and networks currently available.

5.2 Deposits

• Each user receives a personal deposit address per supported coin, generated from a hierarchical deterministic (HD) wallet system. For some coins (such as XRP) you must also include the destination tag shown in the app
• Send each coin only on a network listed for it in the app. Coins or tokens sent on an unsupported network, or without a required destination tag, may be lost and may not be recoverable
• NGN value is calculated at the time of deposit using the current TrustMoni exchange rate, less the deposit network fee (see Section 6)
• Minimum deposit amounts apply per coin and are shown in the app. Amounts below the minimum may not be credited
• Deposits are credited automatically after sufficient blockchain confirmations
• Deposits may be screened for AML/CFT compliance, and deposits that appear high-risk may be held pending review

5.3 Withdrawals

• KYC verification must be completed before any withdrawal can be processed
• Withdrawals are processed to a Nigerian bank account in your own name only
• Minimum withdrawal is ₦1,000
• Withdrawal charges apply (see Section 6) and are shown before you confirm
• Withdrawals are reviewed and processed manually by the TrustMoni team and credited to your Nigerian bank account within 10 minutes during business hours (8:00 AM – 10:00 PM WAT, Monday – Sunday)
• TrustMoni reserves the right to delay or decline withdrawals suspected of fraud or AML violations

5.4 Transfers to Other TrustMoni Users

• You may send part of your NGN balance to another TrustMoni user
• Minimum transfer is ₦100
• Transfers are instant and final. Always confirm the recipient before sending

5.5 Transaction Monitoring

Cryptocurrency transactions on TrustMoni may be monitored and screened for compliance with anti-money laundering (AML) and counter-terrorism financing (CFT) requirements. Transactions identified as suspicious, high-risk, or connected to illicit activity may be blocked, held for review, or reported to relevant authorities including SCUML, NFIU, and the EFCC as required by law.

5.6 Exchange Rates

Exchange rates are set by TrustMoni administrators and are locked at the time of deposit. Rates fluctuate and TrustMoni is not liable for market movements after a deposit is credited.

6 Fees

TrustMoni earns revenue through the exchange rate spread between the market rate and the rate paid to users, and through the fees below. These are our current fees; they are set by TrustMoni and this page always shows the latest amounts.

• The fee that applies to a transaction is the one shown in the app when you confirm it
• Fees may change from time to time. Changes apply only to transactions made after the change
• Blockchain network fees charged by the sending wallet or exchange when you send crypto to TrustMoni are separate and are paid by you to that wallet or exchange

6b Bill Payments

TrustMoni allows you to pay for everyday bills directly from your NGN wallet balance. Supported bill payment categories include airtime top-up, mobile data bundles, prepaid and postpaid electricity tokens, and cable TV subscriptions.

6b.1 How it works

• Bill payments are deducted directly from your available NGN wallet balance
• You must have sufficient balance to complete a bill payment transaction
• The full amount including any applicable service fee is shown to you before you confirm the payment
• Once a bill payment is confirmed and submitted, it cannot be reversed

6b.2 Processing and delivery

• Bill payments are processed through third-party biller networks and aggregators
• Airtime and data top-ups are typically delivered within seconds of a successful payment
• Electricity tokens are typically delivered within 1 to 5 minutes
• If the biller does not confirm a payment straight away, it is marked as pending and the amount is held while we confirm it with the biller. If the payment did not go through, the amount is returned to your balance
• If a bill payment is debited from your wallet but the service is not delivered within 30 minutes, contact us immediately at help@trustmoni.com with your transaction reference

6b.3 Your responsibility

• Always verify the phone number, meter number, or subscriber ID before confirming a payment
• Payments sent to incorrect numbers or meter numbers may not be recoverable as recovery depends entirely on the biller's policy
• TrustMoni is not responsible for delays caused by biller network outages or the network operator

6c Referral Programme

• When a friend signs up with your referral code, you can earn ₦1,500 and your friend can earn ₦500
• Both bonuses unlock automatically once your friend’s first deposit is worth at least ₦10,000
• Bonus amounts and conditions are those shown in the app when your friend signs up
• Referring yourself, creating multiple accounts, or any other abuse of the programme leads to forfeiture of bonuses and may lead to account suspension
• TrustMoni may change, pause, or end the referral programme at any time. Bonuses already unlocked are not affected

7 Prohibited Activities

You agree NOT to use TrustMoni for:

• Money laundering, terrorism financing, or any illegal activity
• Fraud, scams, or deceptive practices
• Processing funds derived from criminal activities
• Circumventing Nigerian financial regulations
• Creating fake accounts or impersonating other persons
• Sending cryptocurrency from mixers, tumblers, or other anonymizing services
• Hacking, reverse engineering, or unauthorized access to our systems
• Any activity that violates applicable Nigerian or international law

8 Limitation of Liability

To the maximum extent permitted by Nigerian law, TrustMoni shall not be liable for:

• Losses due to market fluctuations in cryptocurrency prices
• Delays caused by blockchain network congestion
• Loss of funds sent on an unsupported network, to a wrong address, or without a required destination tag
• Loss of access due to forgotten passwords or PINs
• Losses resulting from your own negligence or sharing of credentials
• Service interruptions due to maintenance, technical issues, or force majeure
• Losses caused by third-party hacks not attributable to our negligence
• Delays in withdrawal processing caused by banking system downtime or other circumstances beyond our control
• Delays or non-delivery of bill payments caused by third-party biller networks or mobile operators

TrustMoni's total liability for any claim shall not exceed the NGN value of the transaction in dispute.

9 Account Suspension & Termination

TrustMoni reserves the right to suspend or terminate your account at any time if:

• You violate these Terms of Service
• We suspect fraudulent, illegal, or suspicious activity
• Your transactions are flagged by AML screening
• You fail KYC verification
• Required by applicable law or regulatory authority
• Your account has been inactive for more than 24 months

You may close your account at any time by contacting us at help@trustmoni.com or by using the account deletion form in our Privacy Policy. Any remaining balance will be processed after verification.

10 Intellectual Property

All content, branding, software, and technology on TrustMoni, including the name, logo, app design, and code — are the exclusive property of Trustmoni.com Limited. You may not copy, reproduce, or distribute any part of TrustMoni without written permission.

11 Governing Law & Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to arbitration in Nigeria in accordance with the Arbitration and Mediation Act 2023.

12 Changes to These Terms

TrustMoni may update these Terms from time to time. We will notify you of significant changes via email or in-app notification at least 7 days before they take effect. Continued use of TrustMoni after changes constitutes acceptance of the updated Terms. Fee amounts are covered by Section 6.

13 Contact Us

If you have questions about these Terms, please contact us: